IRCTC’s eQuery platform is a centralized online system to resolve user complaints, queries, and suggestions related to train bookings, e-tickets, accounts, and catering services. Travelers can conveniently submit their concerns and track responses without visiting a railway office. It enhances customer support and transparency in service delivery for millions of railway users.
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Home Ministry of India Electricity, Water and Local Services eQuery for Indian Railway Catering and Tourism Corporation – IRCTC
